FAQ

Careful handling of your Hot Diamonds product will be rewarded with many years of enjoyment. Finger marks and the dulling caused by day-to-day wear can be removed by lightly polishing with a microfibre cloth. Please note: Excessive rubbing may damage the protective coatings applied to some metals.

Other simple guidelines include:

• Do not spray perfume or other solvents on to jewellery.
• Always store your jewellery carefully after wearing.
• Do not use silver dips.
• Sandblasted finishes can be cleaned with a soft eraser.
• Do not wear whilst swimming.
• For more persistent marks, wash your jewellery in warm soapy water and then thoroughly rinse in clean running water. Dry with a lint free cloth or hair dryer and then lightly polish with your micro fibre cloth.

Every piece of our jewellery is tested and all products which are at, or above the minimum legal threshold for the particular metal, are hallmarked by an independent third-party Assay Office within the UK which guarantees that the precious metal is of the fineness stated.

Yes. Express UK Next Day Delivery is already included in the price. We use Royal Mail Special Delivery guaranted next day.

When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 3pm will be picked, packed and shipped the same day.

You are entitled to an exchange or refund within 30 days after you have received your order, as long as the item has not been used. All original packaging, price labels etc. shall be returned together with the product without having been tampered with. Please note that you are responsible for the product until it reaches us.

We accept all major credit and debit cards and secure online payment methods.